|Product||Warranty Period||Return Policy||Warranty Support Document|
|Mi Power Bank||12 Months||30 Days||Purchase Order No. /Invoice/SN|
|Mi Headphones||12 Months||30 Days|
|Mi In-ear Headphones||12 Months||30 Days|
|Mi Bluetooth Speaker||12 Months||30 Days|
|Mi Sphere Camera||12 Months||30 Days|
|Mi Robot Builder||12 Months||30 Days|
|Mi Electric Scooter||12 Months||30 Days|
|Yeelight LED Light Bulb (Color)||12 Months||30 Days|
|Mi Bedside Lamp||12 Months||30 Days|
|Mi LED Desk Lamp||12 Months||30 Days|
|Mi Home Security Camera||12 Months||30 Days|
|Mi Bluetooth Headset Basic with Dock||12 Months||30 Days|
|Mi Action Camera 4K||12 Months||30 Days|
|Mi Sports Bluetooth Earphones mini||12 Months||30 Days|
|Mi Laser Projector 150"||12 Months||30 Days|
|Mi Smart Plug||12 Months||30 Days|
|Mi Box S||12 Months||30 Days|
If you are unsatisfied with your purchase, Xiaomi’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of shipment, and request a refund from the Authorization channel for any reason. Note: Express shipping cost is non-refundable.
For the return request, Xiaomi is not responsible for lost packages due to the carrier, or products received that cannot be verified. Received products that have damage determined to have been caused by the end-user may be subject to denial of the return request.
Xiaomi warrants the original purchaser that your Xiaomi product shall be free from defects in materials and workmanship under normal use for a period aforementioned.
Xiaomi does not warrant the operation of the product will be uninterrupted or error-free.
Xiaomi is not responsible for damage arising from failure to follow instructions relating to the product's usage.
If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Xiaomi will, at its option and to the extent permitted by law, either (1) repair the product at no charge, useing new or refurbished replacement parts or, (2) replace the product with a new or refurbished product. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the products are sold by www.tqtu.tw, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
A Warranty Service Order must be requested from Xiaomi within Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact Xiaomi Service Team [email protected].
To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Xiaomi. In accordance with applicable law, Xiaomi may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Xiaomi will not be responsible for any such damage or loss.
This Limited Warranty applies only to the product manufactured by or for Xiaomi, that can be identified by the "Xiaomi" or “Mi” trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes and the like; (b) Negligence; (c) Commercial use; (d) Modifications to any part of the Product; (e) Damage caused by use with non-Xiaomi products; (f) Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (g) Damage caused by operating the Product outside the permitted or intended uses described by Xiaomi or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Xiaomi. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty. No Xiaomi reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
Except to the extent prohibited by applicable law, Xiaomi shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Xiaomi has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
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